Shipping Policy
Shipping Policy
Orders typically ship within 3 business days. Regular orders placed on Fridays, holidays, or weekends will be processed the next business day. These periods could increase up to 5 business days during holidays, launches, and other periods, including inclement weather.
All orders ship from our warehouse in Albuquerque, New Mexico.
All orders are shipped via USPS and UPS.
Please note that USPS is the only shipping option for orders shipped to PO boxes.
Once your order has shipped, you will receive an email notification with tracking information.
If you need assistance with monitoring or tracking your order, please reach out via the readersgarden@gmail.com email with your shipping method and order number.
Address Changes
The Readers Garden is not responsible for wrong or mistaken addresses entered upon ordering. We will make our best effort to change an address before the order goes out. The customer will be subject to any additional shipping charges resulting from rerouting an order.
Lost or Stolen Shipments
If the tracking for your order shows that it was delivered and you are unable to find it, please contact the carrier.
If they are unable to help you, please contact us thereadersgarden@gmail.com
The Readers Garden takes lost and stolen items very seriously. If you believe your order was lost or stolen, please inform us via thereadersgarden@gmail.com, and we will request an investigation by the shipping company. We will take no action toward refunding or replacing a shipment until the shipping company completes this investigation. If you believe your package was stolen, we strongly suggest that you submit a police report. Due to limits on filing claims with major shipping companies, you must report a lost or stolen shipment within one month. Refunding or replacing lost or stolen orders will be done at the sole discretion of The Readers Garden.