Return Policy

RETURN POLICY

At The Readers Garden,  we want you to have an exceptional customer experience and be happy with your purchase, but  we understand if you need to make a return. We will accept Single Purchase items and merchandise with original packaging for returns within 7 days of delivery. At this time, any books within a subscription purchase are not automatically eligible for a return and refund. If you are unhappy with your purchase or believe there was a mistake, please contact Customer Service at thereadersgarden@gmail.com. 

Important Return Notes and Exceptions:

  • We are not able to make changes or edits to orders after it has been placed.
  • Returned books or merchandise must be unused with the original packaging.
  • Any item that has been used is NOT eligible for return.
  • There is a 10% restocking fee on all orders.
  • The original shipping charges are NOT refundable.
  • Returns will receive a refund issued in the original form of payment.
  • Return shipping labels are not provided.
  • Please allow 3-10 business days for refund processing.

If you received a damaged package please email us at thereadersgarden@gmail.com 

Defective and Damaged Items

On arrival of your package, please inspect each product to determine if they are defective or damaged. If any of your items arrive damaged, please contact us within 3 days from the time of delivery via thereadersgarden@gmail.com for a replacement or store credit to be issued. Original damaged items will need to be returned prior to replacement or credit being sent.

Please include a photo of the damage or defect. 

Missing Items in Shipment

If you receive a package and there is a missing item, please contact us within 72 hours of delivery by emailing thereadersgarden@gmail.com. Please include the full name on the order, order number, and the missing item. 

Incorrect Item Received

If you received an incorrect item in your package, please contact us within 3 days of delivery for a replacement to be issued. Please include your order number and a photo of the incorrect item. 

Lost or Stolen Shipments

If you believe your package has been lost or stolen please review Shipping Policy.

We want to ensure that you receive your order in a timely manner. As we are newly launched, we are experiencing slightly longer-than-normal shipping and delivery times due to various conditions beyond our control. Please allow an extra 10 business days for delivery. If by that time you still have not received your package, please reach out. We will try and send out regular shipping updates as we are able. 

(Book Box) Policy

Due to the limited quantities and customization of our book boxes and the high cost of shipping, we will not accept any returns or exchanges on them. Refunds or partial refunds may be made in the case of lost, stolen or damaged boxes. Please contact customer service at thereadersgarden@gmail.com if your package appears to be lost, stolen or damaged. If it is damaged, please provide pictures of the damaged box and contents.